CQL | The Council on Quality and Leadership

Interviewer Certification

The Interviewer Certification program offers a process for organizations to increase the value and reliability of internal data collection on Personal Outcomes. Interviewer preparation includes the achievement of inter-rater reliability between interviewer candidates and CQL staff. 


  • 1-year certification term
  • Learn to conduct valid and reliable Personal Outcome Measures® interviews
  • Explore how to create a reliable database


Each step of the Interviewer Certification process builds upon the skills mastered in the previous step:

Step 1: Introduction to the Personal Outcome Measures®

Participate in a four-day assessment workshop — an introduction to the process of meeting with people with disabilities using the Personal Outcome Measures®.

Step 2: Coaching

Observe the CQL staff conduct an interview and follow-up with the Personal Outcome Measures®, followed by a debriefing and decision-making session. These steps are then repeated, but it’s your turn to interview with coaching and support from the CQL staff.

Step 3: Reliability Assessment

Conduct an interview and follow-up while CQL staff observes so that each of you can make determinations about the outcomes independently. The criteria for certification is an 85% agreement with the CQL staff’s outcomes decisions.

For pricing, scheduling or other questions:

Mail Image/Icon   training@thecouncil.org

Phone Image/Icon   410.583.0060

Other Training Options:

• Trainer Certification

• Assessment Workshop

• Person-Centered Planning