CQL | The Council on Quality and Leadership

Outcomes Explained Page 3

 

Direct Support Professionals - Personal Outcomes Still Apply

Since CQL published the Personal Outcome Measures® in 1993, we have continued to emphasize the importance of understanding how individuals define the outcomes for themselves. The Personal Outcome Measures® are not prescriptive.

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A Framework for Organizational Performance Improvement

Performance improvement with Personal Outcome Measures® does not mean that performance improvement only occurs person by person. Instead, improvement activities need to focus on the entire organization's abilities to support actions and individuals that promote the achievement of outcomes.

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Anchors and Innovations | Staying Grounded and Making Change

This rapidly changing world of human services suggests that we check our anchor definition of quality. Webster’s dictionary characterizes quality as “essential character”, “superiority in kind,” and a “degree of excellence.” These definitions suggest that compliance with licensing and certification standards alone may not demonstrate superiority in kind.

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Personal Outcomes Dialogue as Measurement and Feedback

Measurement is important because it is a form of feedback. Interviews with the Personal Outcome Measures® provide an added dimension of feedback for the organization. People served, staff, volunteers, and families should use these findings and inconsistencies and contradictions to probe further into the organizations' systems of service and support.

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