CQL | The Council on Quality and Leadership

Outcomes Explained Page 2


Person-Centered Outcomes, Not Outputs

The use of person-centered outcomes shifts the definition of quality from the program focus to an individual focus. Outcome measures emphasize responsiveness to individual needs rather than compliance with organizational process or program requirements.

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The Power of Personal Outcomes

After looking at CQL's Personal Outcome Measures®, a family member remarked, "These are all so simple and basic. This is what we all want in our lives."

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New Priorities for Service Interactions

The use of outcomes in services represents a fundamental shift in how we think and do business in the human service world -- not just new standards for quality.

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Marshaling Organizational Resources

The Personal Outcome Measures® are action oriented. Individuals and organizations learn about and become proficient in personal outcomes through implementation.

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Creating Possibilities

Most people agree that an effective quality improvement effort requires a combination of leadership, commitment, and belief in the possibility of change. The difficulty is how to design an approach that is simple, clear, and consistent while leaving room for creativity.

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