CQL | The Council on Quality and Leadership

Services for Organizations

For 50 years, CQL | The Council on Quality and Leadership has been a leader in working with human service organizations and systems to continuously define, measure, and improve quality of life and quality of services for people with intellectual and developmental disabilities, psychiatric disabilities, older adults, and children and youth.

CQL offers accreditation, training, certification, research, and customized consultation services to agencies that share our vision of dignity, opportunity, and community for all people.

CQL Organizational Transformation Chart



Through CQL Accreditation, organizations will utilize a proven framework for quality enhancement through planning meetings, self-assessments, interviews, on-site visits, focus groups, stakeholder events, data analysis, and ongoing partnership.


Investing in the professional development of your employees builds internal expertise that will have a direct impact on the people you support, in very practical ways. CQL Training offers a multitude of on-site workshops, where your employees will receive in-depth information about a wide range of topics to transform services.


In human services, it is critical to discover what really matters to the people you support, and then collect and analyze that information to help people achieve their individually-defined outcomes. However, that entire process is dependent upon the accuracy of your Personal Outcome Measures® interviews, the conclusions you come to, and the Personal Outcome Measures® training that you provide staff. CQL Certification helps ensure the validity and reliability of how you utilize Personal Outcome Measures®.


Human service organizations commonly develop person-centered plans, draft strategic plans, and launch new initiatives without the ability to evaluate effectiveness. The CQL PORTAL Data System provides agencies with reporting, tracking, analysis and logging of personal outcomes and supports for people receiving services.


CQL staff are skilled in designing creative, responsive, and accountable systems and services to help enhance the lives of the people you support. Staff are thoroughly experienced in the real day-to-day challenges that you face. CQL Consultation can be applied to all types of organizations – large and small; public and private; local and national government; networks and single providers, and cover the unique needs of each entity.  




Mail Image/Icon   info@thecouncil.org

Phone Image/Icon   410.583.0060