CQL | The Council on Quality and Leadership

Webinar: Reliability & Personal Outcome Measures® Data

This free webinar presented by CQL | The Council on Quality and Leadership, explained what reliability means statistically, including how it differs from validity. We addressed how CQL attends to reliability, and who is considered to be a certified/reliable interviewer. Finally, there was a tutorial showing how organizations can explore the reliability of their data in PORTAL, CQL's data system.






You Will Learn About:

  • The statistical basis for the term reliability
  • Differences between reliability and validity
  • What reliability means to CQL and its partners
  • Information about CQL Certification
  • Brief overview of CQL's new data system, PORTAL



Carli Friedman is the Director of Technical Assistance and Data Analysis for CQL | The Council on Quality and Leadership. In this role, Carli oversees all Personal Outcome Measures® data analysis, as well as the research projects executed by CQL, along with providing consultation to organizations about the impact of their programs.

Prior to joining CQL, Carli worked at the Illinois University Center for Excellence in Developmental Disabilities (UCEDD) at the University of Illinois at Chicago, and State of the States in Developmental Disabilities. Her research at CQL explores the many ways to facilitate the quality of life of people with disabilities as well as examines the impact of disability services organizations on quality enhancement; both of which are necessary to promote meaningful community participation and empowerment of people with disabilities.

Carli holds a Doctorate in Disability Studies (University of Illinois at Chicago), a Master’s in Disability and Human Development (University of Illinois at Chicago), and a Bachelor’s in Psychology (University of Delaware). She is the author of over 100 journal articles, book chapters, research briefs, and reports, focusing on the integration of people with disabilities, modern disability prejudice, self-advocacy, and Medicaid HCBS waivers.



Cate Adelman is the Services Administrator for Training and Certification, where she manages service delivery for training and certification activities. Cate is the primary point of contact for CQL customers in these areas, providing support, scheduling, coordination and communication.

Prior to her role as Services Administrator, Cate was the CQL Project Coordinator for the Ligas Project, providing administrative services for all outreach activities, to educate people living in private ICFs/DD or their legal guardians about community living options.

Cate comes to CQL with 35 years of professional and life experiences and has a BA in Management and Education in Allied Health. Prior to coming to CQL, she was the Advocate and Quality Assurance Specialist with Kreider Services in Dixon, Illinois. She was responsible for protecting and promoting rights for people and families, teaching advocacy, and investigating allegations of mistreatment. She was also responsible for ensuring programs met licensure and accreditation standards, developing policies and procedures, and performing program evaluation activities such as assessing satisfaction with services.


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