CQL | The Council on Quality and Leadership

Webinar: 24/7 Supports - What PORTAL Data Reveals About Outcomes

Human service organizations offer a diverse set of supports that affect people's lives in a number of significant ways. Those supports can change the way someone develops relationships, gets a job, or receives the respect they deserve. Despite the importance of this, agencies often lack the ability to collect data and analyze that information, to direct their decision-making involving quality monitoring and enhancement.

CQL shared insights about service disparities for people with the most significant support needs (24/7 supports). What areas need to most attention – an increase in individualized supports? How can organizations use that information to adjust their efforts to improve the achievement of outcomes? We explored 24/7 supports through CQL's new data system, PORTAL, to evaluate the role that they play the lives of those receiving services.






You Will Learn About:

  • Service disparities for those receiving 24/7 supports
  • Comparative analysis involving other support levels
  • Implications for the supports an agency provides
  • Step-by-step guidance for pulling data from PORTAL
  • Reporting capabilities regarding support levels



Carli Friedman is the Director of Technical Assistance and Data Analysis for CQL | The Council on Quality and Leadership. In this role, Carli oversees all Personal Outcome Measures® data analysis, as well as the research projects executed by CQL, along with providing consultation to organizations about the impact of their programs.

Prior to joining CQL, Carli worked at the Illinois University Center for Excellence in Developmental Disabilities (UCEDD) at the University of Illinois at Chicago, and State of the States in Developmental Disabilities. Her research at CQL explores the many ways to facilitate the quality of life of people with disabilities as well as examines the impact of disability services organizations on quality enhancement; both of which are necessary to promote meaningful community participation and empowerment of people with disabilities.

Carli holds a Doctorate in Disability Studies (University of Illinois at Chicago), a Master’s in Disability and Human Development (University of Illinois at Chicago), and a Bachelor’s in Psychology (University of Delaware). She is the author of over 100 journal articles, book chapters, research briefs, and reports, focusing on the integration of people with disabilities, modern disability prejudice, self-advocacy, and Medicaid HCBS waivers.



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