CQL | The Council on Quality and Leadership

DSPs and Quality of Life of People with IDD

Direct Support Professionals (DSPs) are critical for the community integration of people with disabilities. Not only are DSPs key to the quality support of millions of people in the United States, but a lack of staff can also keep people from going into and being integrated in the community. In addition to impacting the growth and sustainability of community services, “a competent and stable workforce is a quality indicator in the lives of people with IDD” .

This webinar will examine research from over 1,300 people with intellectual and developmental disabilities (IDD) about the relationship between DSPs and people with IDD’s quality of life.

We'll look at the impact of DSP turnover on outcomes of people with IDD as well as organizations’ ability to provide supports. We also examine who is most likely to be impacted by DSP turnover – those areas that can be targeted for additional supports to help maintain DSP placement and reduce DSP turnover.




You Will Learn About:

  • Overview of DSP turnover
  • Effect on quality of life outcomes
  • Impact on organizational supports
  • Insight into improving retention rates




Webinar Presenter

Carli FriedmanCarli Friedman | CQL Director of Research

Carli Friedman is the Director of Research for CQL | The Council on Quality and Leadership. In this role, Carli oversees all Personal Outcome Measures® data analysis, as well as the research projects executed by CQL, along with providing consultation to organizations about the impact of their programs.

Prior to joining CQL, Carli worked at the Illinois University Center for Excellence in Developmental Disabilities (UCEDD) at the University of Illinois at Chicago, and State of the States in Developmental Disabilities. Her research at CQL explores the many ways to facilitate the quality of life of people with disabilities as well as examines the impact of disability services organizations on quality enhancement; both of which are necessary to promote meaningful community participation and empowerment of people with disabilities.

Carli holds a Doctorate in Disability Studies (University of Illinois at Chicago), a Master’s in Disability and Human Development (University of Illinois at Chicago), and a Bachelor’s in Psychology (University of Delaware). She is the author of over 100 journal articles, book chapters, research briefs, and reports, focusing on the integration of people with disabilities, modern disability prejudice, and Medicaid HCBS waivers.



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