CQL | The Council on Quality and Leadership

Developing An Integrated Quality Management System

All organizations collect data. In this free webinar, we will explore how to use that data efficiently to promote organizational excellence. You probably collect data on staffing, finances, survey data, incident management, behavior support and interventions. To use data as a tool to inform decision making, cross-analysis (looking at different data points together) is extremely valuable. An Integrated Quality Management System also known as Factor 10 of the Basic Assurances® means organizations build a system to learn from their data. Together, we will demystify data, quality management, and Factor 10 of the Basic Assurances® to use data efficiently and effectively.




You Will Learn About:

  • Importance of data in organizational excellence
  • Systems to learn from data collected
  • Insight into integrated quality management approaches
  • Strategies to use data efficiently and effectively




Michael Clausen | CQL Quality Enhancement Specialist

CQL's Michael ClausenMichael Clausen is a Quality Enhancement Specialist for CQL | The Council on Quality and Leadership.

Michael has been working to improve the quality of services for people with Developmental Disabilities since 2002. His experience includes Direct Support, Case Management, Quality Enhancement, Compliance, Staff Development, Community Outreach, and supporting people with mental health diagnosis and forensic backgrounds.

Michael worked for organizations that were among the first to earn CQL Accreditation in New York State. He has created data and monitoring systems which utilize POMs and Basic Assurances® in conjunction with other quality metrics in order to facilitate organizational change. He has been at the forefront of assisting organizations to adapt to new initiatives, and has led efforts in his community to provide more opportunity for people with disabilities.

Michael has a Bachelor of Arts from the State University of New York, with extensive research on the societal impact of deinstitutionalization.


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