CQL | The Council on Quality and Leadership

Challenges in POMs: Difficult Answers and Grey Areas

With the Personal Outcome Measures® (POMs), 21 indicators are used to understand the presence, importance, and achievement of outcomes and presence of supports involving choice, health, safety, social capital, relationships, rights, goals, dreams, employment, and more. Personal Outcome Measures® are personal. That challenges all of us to listen to the person, maintain objectivity, and be sensitive to the nuances in each person's life. Decision-making is not black and white; there are many shades of grey.

In this webinar, we're exploring those grey areas by answering difficult questions people face in decision-making. For example, is online gaming a social role? Do inanimate objects meet the definition of intimacy? We all experience challenges in holding true to the intent of the POMs, but this webinar will help bring clarity through real scenarios that people face.




You Will Learn About:

  • CQL's Personal Outcome Measures®
  • Common challenges people face
  • Answers to difficult questions
  • Clarity involving POMs decision-making



Michael ClausenMichael Clausen | CQL Quality Enhancement Specialist

Michael Clausen is a Quality Enhancement Specialist for CQL | The Council on Quality and Leadership.

Michael has been working to improve the quality of services for people with Developmental Disabilities since 2002. His experience includes Direct Support, Case Management, Quality Enhancement, Compliance, Staff Development, Community Outreach, and supporting people with mental health diagnosis and forensic backgrounds.

Michael worked for organizations in New York State that were among the first to be accredited by CQL. He has created data and monitoring systems which utilize POM's and Basic Assurances in conjunction with other quality metrics in order to facilitate organizational change. He has been at the forefront of assisting organizations to adapt to new initiatives, and has led efforts in his community to provide more opportunity for people with disabilities.

Michael has a Bachelor of Arts from the State University of New York, with extensive research on the societal impact of de-institutionalization.


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