CQL | The Council on Quality and Leadership



Measuring What's Real

A valid and reliable person-centered outcome quality improvement system builds upon these traditional quality measures

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Weaving The Threads of Quality

Learn about the practical application of three dimensions of quality, to improve the human services you provide.

Read Weaving The Theads of Quality


Creating Possibilities

Most people agree that an effective quality improvement effort requires a combination of leadership, commitment, and belief in the possibility of change. The difficulty is how to design an approach that is simple, clear, and consistent while leaving room for creativity.

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The Power of Personal Outcomes

After looking at CQL's Personal Outcome Measures®, a family member remarked, "These are all so simple and basic. This is what we all want in our lives."

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Anchors and Innovations | Staying Grounded and Making Change

We reveal the five characteristics to help determine whether services and supports deserve the accolade of quality that is “superiority in kind.”

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Big Challenges, Tremendous Opportunities, No Excuses

How does CQL stay focused on its continued role of defining, measuring and improving quality of service and quality of life for people with intellectual and developmental disabilities during uncertain times? Four axioms guide deliberation and action.

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Doing it Right? Or Doing the Right Thing? What's the Question?

The confusion between "doing it right" and "doing the right thing" shows up in the organization's ongoing planning process. "Doing the right thing" is a strategic planning question.

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Personal Outcomes Dialogue as Measurement and Feedback

Measurement is important because it is a form of feedback. Discover how CQL’s emphasis on data collection and analysis, inter-rater reliability, and outcomes research is unique.

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Person-Centered Outcomes, Not Outputs

The use of person-centered outcomes shifts the definition of quality from the program focus to an individual focus. Find out how outcome measures emphasize responsiveness to individual needs rather than compliance with organizational process or program requirements.

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Pickles, Commodities and Quality

We don’t expect to find the same quality across all pickles, restaurants, health care clinics, or disability organizations. We both expect and find differences in quality and we shop and make selections to match our preferences and expectations.

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Progressive Traditions

Consistent values connect the present with the past – even when we’re not looking backwards. That’s why values matter and even tradition can be progressive.

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A Plan For One, A Strategy For All

The Personal Outcome Measures®, unlike standardized and normed surveys, provide organizations with three applications.

Read A Plan For One, A Strategy For All