CQL | The Council on Quality and Leadership

Best Practices


Thinking About Responsibility

Discover how the elements of learning responsibility – example, opportunity, and experience – can be used to shape efforts to support people with disabilities.

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Understanding Risk

The development of services and supports around outcomes for people stretches the role of the organization's employees, especially those professionals performing assessments and evaluations.

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The Essentials of Supporting Choice

Enabling people to make choices requires forming a relationship with each person and making a commitment to providing opportunities for them to make choices and learn from their experience.

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Coordinating Services Through Outcomes

Service coordination attempts to unify the pattern of services and supports that are provided to individuals with disabilities.

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Outcomes at Work

Application of outcome measures in employment settings has shown that the outcomes that assist people to find, secure and sustain a meaningful employment do not differ significantly from those used to measure success in other life areas.

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New Priorities for Service Interactions

The use of outcomes in services represents a fundamental shift in how we think and do business in the human service world -- not just new standards for quality.

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RESPECT: What Does it Really Mean?

While it may be easy to recognize the absence of respect, it's not nearly so easy to define and reflect respect in our daily interactions with people.Even people without disabilities have difficulty describing and explaining personal criteria for respect.

Read RESPECT: What Does it Really Mean?