CQL | The Council on Quality and Leadership

A Plan For One, A Strategy For All

Experience has demonstrated that people have different and very unique definitions for their outcomes.The Personal Outcome Measures® provide people with disabilities the opportunity to identify and define their own meaning for each of the 21 current outcome measures. As such, each individual is a unique sample of one. Experience has demonstrated that people have different and very unique definitions for their outcomes.

Begin with each person.

The Personal Outcome Measures®, unlike standardized and normed surveys, provide organizations with three applications:

  1. Learning – Support staff, family members, volunteers and friends use the outcomes interview process to learn about the person. Individuals, organizations and communities discover the person’s definition of each outcome.

  2. Facilitating – Once the organization understands the person’s definition for each outcome and its priority in the person’s life, it can begin to identify the supports and resources that are currently facilitating the outcome. We can also identify needed supports for the future. Sometimes organizations and teams need to try different ways to facilitate outcomes. In some cases, we don’t know what will work before supports and resources are gathered and an approach is tried. We learn by doing, by exploring different approaches. But, our doing and exploring begins with the person’s own definition and meaning of the outcome.

  3. Measuring – After the organization aligns services and supports to facilitate personal outcomes, it determines if the person has achieved the outcome as he or she has defined it. CQL has designed and implemented a valid and reliable measurement methodology to determine if the outcome, as defined by the person, is present. As such, organizations can determine the percentage of people who have achieved each of the 21 Personal Outcome Measures®. This outcome measurement is a very objective process and can be applied at all different levels through the support and service system – service settings, organizations, communities and state.

The application of the Personal Outcome Measures® also results in the identification of the support or service that has, or would in the future, facilitate the outcome for the person. As such, the application of the Personal Outcome Measures® results produces an analysis of the level of supports and resources needed within a service system. The Personal Outcome Measures® enable responsive organizations to provide a bridge between the individual and system resource needs.

Responsive Support Organizations

Responsive support organizations link personal definitions (both individual and aggregate) of outcomes with community opportunity and resources. Organizations often lack resources and opportunities to adequately address all the unique definitions of personal outcomes. The resources, opportunity and creative synthesis to facilitate outcomes are located in the community in which people and organizations interact.

Responsive Services® and strategic focus are expressed in four items:

  1. Organizational strategic thinking and action is based on data and information from Personal Outcome interviews and the opportunities and resources in the organization and the community. This link between people, the organization and the community is dynamic — constantly changing as the individual meaning of each outcome, organizations, and community opportunities and resources evolve.

  2. Resource allocation is driven by data. Measurement of outcomes and the identification and measurement of resources that facilitate outcomes should direct the allocation of resources. Services and supports that facilitate few outcomes for people are minimized and available resources are redirected to those documented services and supports that facilitate outcomes. Responsive services promote evidence-based practice and performance-based management.

  3. An integrated performance-based management system is grounded in common values and metrics. Our values and knowledge of personal preferences about outcomes and the use of personal quality of life metrics integrate demonstrated performance in the areas of health, safety and security with outcomes requiring choice, self-determination and community support.

  4. Knowledge management and organizational learning drive the dynamics of learning through personal outcome interviews, exploring resources that facilitate outcomes, and linking community resources and opportunities to individual outcomes. This knowledge management and organizational learning requires:

- Strong interview and communication capability

- Knowledge of organizational and community resources and opportunities

- Knowledge and skills in designing creative strategies to link personal outcome attainment with resources and opportunity in the community


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