CQL | The Council on Quality and Leadership

Personal Outcome Measures® Manual

Personal Outcome Measures® (POMs) are a valid and reliable tool for person-centered discovery and organizational change. In a Personal Outcome Measures® interview, you will explore quality of life outcomes for people receiving services, surrounding issues involving choice, health, safety, social capital, relationships, rights, goals, dreams, employment and more. It also look at the supports in a person's life, to better understand what effect particular services are having on the presence of those outcomes.

2017 CQL Personal Outcome Measures Manual

The Personal Outcome Measures® manual offers clear guidance about the entire process, including how to gather information and how make decisions about the presence of outcomes and supports, along with techniques for interviewing and measurement.

Benefits of the Personal Outcome Measures® Process

  • Find out what really matters in the life of the person receiving supports
  • Identify priorities of outcomes and goals that the person wants to achieve
  • Understand areas for where supports could be improved
  • Track the effect of supports on the achievement of outcomes
  • Utilize a valid and reliable tool that is consistent over time
  • Ensure that the Person-Centered Plan is truly person-centered

 

How To Acquire The Manual

CQL has historically only offered our partners the ability to purchase a professionally printed version of the Personal Outcome Measures® manual. To better equip human service providers with this critical tool for person-centered discovery and organizational transformation, CQL is now offering the manual as a free electronic download, if an organization does not wish to purchase the professionally printed version.

  1. You can Click Here to download the electronic version of the Personal Outcome Measures® manual.

    Keep in mind that the Personal Outcome Measures® is a trademarked and proprietary tool. By downloading the electronic version of the Personal Outcome Measures® manual, you agree to utilize the manual or Personal Outcome Measures® process only in a manner consistent with the way it is intended - as a tool for person-centered discovery and organizational transformation, developed by CQL | The Council on Quality and Leadership. You also agree not to reproduce, commercially exploit, or sell to third parties the Personal Outcome Measures®, the manual, its contents, and/or delivery without prior written authorization from CQL. Your use of the Personal Outcome Measures®, the manual, its contents, and/or delivery shall display CQL’s copyright notice or otherwise acknowledge CQL | The Council on Quality and Leadership as the author and creator of the tool.


  2. You can buy the professionally-printed version of the manual, by clicking the 'Buy Now' button below. You will be directed to PayPal, where you can purchase the manual with a PayPal account, or check out as a guest. CQL has reduced the pricing to $35 per manual, to provide a more cost-effective opportunity to utilize the Personal Outcome Measures®. The listed price is inclusive of shipping costs.

 

Next Steps for Personal Outcome Measures®

While accessing, reading and implementing the Personal Outcome Measures® process is a great first step, the information gathered and data collected with through the POMs, is only as good as its accuracy and consistency. Due to this, CQL offers various methods for professional development to improve your understanding and application of the Personal Outcome Measures® process. 

  • Schedule a Personal Outcome Measures® Assessment Workshop

    In the Personal Outcome Measures® Assessment Workshop, you and your staff will start with the basics, and leave being able to conduct actual interviews and collect baseline data. CQL will show you the Personal Outcome Measures® process and share how it can help strengthen your person-centered approach. Learn More>>
  • Pursue CQL Interviewer/Trainer Certification

    Certified Interviews obtain the skills to conduct valid and reliable Personal Outcome Measures® interviews with the people supported in their own organizations. Certified Trainers can deliver the Personal Outcome Measures® Assessment workshop within their own organizations, as well as conduct valid and reliable Personal Outcome Measures® interviews. Learn More>>
  •  Access CQL's new data system, PORTAL

    Agencies and individuals who have achieved CQL Accreditation, CQL Certification, or who have participated in a Personal Outcome Measures® Assessment Workshop, have the ability to access CQL's new data system, PORTAL. It provides human service organizations and state agencies with reporting, tracking, analysis and logging of personal outcomes and supports for people receiving services. Learn More>>

 

 

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