Person-Centered Excellence Manual
For Services For People With Mental Illness
This guide to Person-centered Excellence is intended to promote quality improvement in behavioral health services and supports. These success indicators acknowledge the person’s life story. These best practices and the resulting quality improvement initiatives can be applied across the range of supports and services for people with mental illness and substance use disorder.
- Include priority indicators as part of the organization's internal quality improvement system
- Develop a plan to strengthen and improve person-centered services
- Establish organizational assessment that leads to strategic decisions resulting a culture of person-centered excellence
A sneak peek at some of the pages: