CQL | The Council on Quality and Leadership

Capstone e-Newsletter

CQL's Capstone e-Newsletter brings together the best practices in human services, by sharing expertise, insight and tips to help you improve the quality of your supports. If you would like to receive Capstone e-Newsletter, along with information about free resources, news, events and more, please fill out the subscription form. You can also view archived editions of Capstone, by looking below.






Community Inclusion: Lessons Learned in TN
July 2017

What initiatives can you implement to improve community inclusion? How do those efforts actually play out people's lives? Why is data so important in monitoring progress? And lastly, how can the lessons learned in that journey help you become successful? We look into the answers for all of these questions, by profiling the experiences of the Tennessee Department of Intellectual and Developmental Disabilities (DIDD). READ MORE>>


Older Adults: Evolving Outcomes and Supports
June 2017

In this article, you will get a closer look at disparities in outcomes across the lifespan, learn some lessons from Mountain Lake Services, the Essex County Chapter, NYSARC, Inc. Find out how they have adjusted their supports and services to better fit the needs of older adults. This article also shares links to resources and tools to help you in your daily supports. READ MORE>>


Autism, Outcomes & A Call To Action
April 2017

People with autism are less likely to choose services, choose where they work, choose where they live, or choose who they live with, in comparison to other diagnoses of developmental disability. We explore these lapses in quality of life, share a brief overview of ASD, and offer up a call to action for human services. READ MORE>>


Fair Treatment
March 2017

If you can’t establish a culture of mutual respect and equality, advancing other efforts can be limited. We find in CQL’s Personal Outcome Measures® data that when there are organizational supports in place to assist people in being treated fairly, that outcome is 60 times more likely to be present in people’s lives. READ MORE>>


Let's Talk About Intimacy
February 2017

It's readily apparent why intimate relationships are important in our lives. The connectedness, trust and bonds we form with those who mean so much to us, is a critical component of the human experience. Despite this truth, the reality is that for people who receive supports and services, this outcome is not very present in their lives. READ MORE>>


HCBS Waiver Utilization
January 2017

HCBS waivers for people with IDD from FY 2011 to FY 2015 were analyzed to determine total projected spending, unduplicated participants, and average spending per participant across fiscal years. All expenditure data was adjusted for inflation. Approximately 10,000 services were also analyzed to determine service priorities. READ MORE>>


Transportation For People With Disabilities
December 2016

This study examined Medicaid Home and Community Based Services (HCBS) waivers, the most prominent provider of long term services and supports (LTSS), to determine if and how states provided transportation to people with IDD. The study found that the majority of HCBS waivers provided transportation for people with IDD. READ MORE>>


5 Factors Affecting Voting
October 2016

To explore the disparity among people with disabilities exercising this right, CQL collected and analyzed Personal Outcome Measures® data to better understand factors that could affect low registration rates and low voter turnout of eligible voters with disabilities. READ MORE>>


Outcomes For Older Adults
May 2016

Outcomes are ageless. How are we spending our day? Who are we spending it with? What decisions are we making along the way? Looking at research involving older adults (65 and older) with intellectual and developmental disabilities, the data doesn’t draw a distinct difference in the presence of outcomes based on age. READ MORE>>


Exercising Rights
March 2016

Whether understanding the most critical issues in advocacy or supporting self-direction, an understanding of individual rights sets the stage for raising awareness. By analyzing outcomes-data related to rights and listening to the stories of DSPs and individuals supported by agencies, we gain some valuable insight. READ MORE>>


Friendships, Relationships & Intimacy
February 2016

Creating connections with others is an important part of life, but people receiving supports from human service organizations often face additional barriers to establishing relationships with others. READ MORE>>


Outcome-Driven in State Systems
December 2015

With a focus on people through CQL’s Personal Outcome Measures® and a focus on data through CQL’s Online Data Tool, Tennessee’s Department of Intellectual and Developmental Disabilities (TN DIDD) utilizes in-depth analysis to improve their supports and services. READ MORE>>


Data & Person-Centered Practices
October 2015

With a focus on people through CQL’s Personal Outcome Measures® and a focus on data through CQL’s Online Data Tool, Tennessee’s Department of Intellectual and Developmental Disabilities (TN DIDD) utilizes in-depth analysis to improve their supports and services. READ MORE>>


CQL & South Dakota: Beyond Accreditation
August 2015

While the connection between CQL and South Dakota started with a state contract covering accreditation, it has extended into training, data, consultation and certification services provided by CQL, to enhance individual quality of life and organizational quality of supports. READ MORE>>