CQL | The Council on Quality and Leadership

Transform Your Organization At The 2019 CQL Conference!

Posted 8/9/19

CQL is now releasing the breakout sessions for The 2019 CQL Conference: Dare To Dream, which takes place 10/22/19 - 10/24/19 in Baltimore, Maryland. Over the coming weeks, we will be highlighting specific sessions that provide solutions to a particular topic. If you would like to view additional sessions to those being highlighted, you can browse all breakout sessions for the conference. Also, don't forget to register for the conference soon, as the registration rate will increase from $399 per attendee to $475 per attendee on 8/14/19.


FEATURED BREAKOUTS: Organizational Transformation


Nexus Commitment: Daring to Connect, Engage & Listen to Our Front Line

Luanne Welch, Easterseals UCP North Carolina & Virginia

  • Approaches to engaging with Front Line Supervisors
  • Connecting the dots between mission, strategy, and staff
  • Leverage the front line voices to facilitate action

In June 2014 after years of dramatic growth, a new CEO faced unsustainable financial losses, a broad/diverse program array, and staff without clarity for ‘why’ we were doing so many different things. The word ‘nexus’ means a link or connection; a connected group or series; the intersection of thoughts or ideas. ‘Nexus’ was the perfect name for the series of events that Easterseals UCP’s CEO planned and executed to directly engage with front line supervisors. Step one of our turnaround was to draft 5 core belief statements. In the years that followed, we right-sized people and programs; created a culture of accountability; and executed strategy with discipline. By June 2018, after completing a $6 million financial turnaround & stabilization, we were ready to grow again. But first we needed to level set – revisit and validate. Meeting face-to-face with 300 field supervisors in small Nexus groups, the CEO connected, engaged and listened. Participants used their voices to validate our belief statements, purpose, recent progress; and influence leadership thinking, strategic alignment & organization direction. This session explains how Nexus events not only validated the past & present, but dramatically influenced the organization and its people moving forward. 


Dreams into Action: Transforming an Organization, Putting Dreams First

Lucy Klym, Opportunities for Positive Growth, Inc.

  • Foster a forward-thinking culture
  • Transform goal development for people supported
  • Strategies and stories for success

Using a concept called Dream Manager from Matthew Kelly, Opportunities for Positive Growth, Inc. has transformed its organization by focusing on dreams. Dreams are part of the culture and part of every conversation in the organization. Dreams can be broken down into so many attainable steps, but the first step of Dream Manager is to share your dream. Once you know your dream, it is about building a network to connect the right people and the best champions to help the dream come to life. When starting the Dream Manager program, the implementation goal was to help the people receiving supports develop, know, and share their personal dreams. Over time, the realization set in that employees need to dream as well. If employees do not dream, then how can they help the people receiving support have the full energy around dreams and goals? Many of the employees and people receiving support have similar dreams, so beginning every day sharing dreams of owning a home, going to college, getting married, and travelling started to become contagious across the organization. At first, there was hesitation, and people did not know what their dreams were. Over time, that changed. Now people share their dreams freely and with full support. There is no such thing as a “no” when it comes to dreams, and everyone in the organization has a dream they hope to achieve.


A Horse Named Culture and his Cart Full of Strategy

Ryan Orcutt, CHI Friendship
Grant Fogel, CHI Friendship 
Dori Leslie, CHI Friendship

  • Assessing your organizational culture
  • Creating a culture of success
  • Practical tools to transform organizational culture

Imagine an employee who wakes up excited for work. This employee is teachable, positive, and goes above and beyond expectations. Now imagine an employee who dreads going to work each morning. This employee resists change and will only meet the minimum requirements. Is it possible that this is two different employees working at the same company? Or one employee working at two different companies? This session will help you discover what your agency’s culture is and how it drives the success or failure, of your goals. When it comes to your agency’s culture, you can’t put the cart before the horse. It is your culture that creates enthusiasm, buy-in, and innovation. We will provide you with specific recognition tools, appreciation efforts, mission and value trainings, and how servant and transformational leadership can be taught to your staff to enhance an agency’s culture. When you have a culture of success, you will have a company of success.


‘Systems Theory’ Applied to CQL’s Basic Assurances®

Tricia Wek Visker, Ph.D., CQL

  • Essential principals of Systems Theory
  • Variety of practical, ready-to-use tools and resources
  • Develop and/or strengthen your Basic Assurances® systems

Does your organization struggle to altogether develop, freely explain, or successfully implement systems? If so, know that you are not alone and that this session was designed with you in mind! During this session you will gain a fresh, fundamental understanding of what systems are, how they operate, and why they are important. Together we will examine, in a simplistic and logical fashion, several tenets of Systems Theory. Each participant will then have the opportunity to interact with others, as we directly apply our learning to CQL’s Basic Assurances® Systems. Moreover, participants will depart from this session with the ability, and multiple tools, to develop and/or strengthen their own organization's Basic Assurances® Systems.





Conference Registration

The cost to attend the 2019 CQL Conference is $475 per attendee. The registration rate will then increase to $499 for 'late registration' between 10/2/19 - 10/15/19. You can Register Online using the conference registration platform, ConstantContact, where you will enter in registration information for yourself and potential guests. After completing the registration form, you will be directed to the secure PayPal platform, where you can place your payment either using a credit card, or a PayPal account.

*For travel-planning purposes, the conference will begin with registration at 8:00am EDT on October 22nd, 2019, and conclude around 11:30am EDT on October 24th, 2019.


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