CQL | The Council on Quality and Leadership

CQL: What Does It Mean To You?

Bill Beattie reflects on CQL and the importance of personal interactions in the identification and achievement of outcomes. Bill will be presenting on 'Organizational Quality Assurance – Using Outcomes to Influence Change' at the 2015 CQL Conference.

 

In this modern, technologically-driven world we find ourselves in today, I feel we must renew our trust, faith and interest in personal interactions. We have all heard stories about children who play internet games all day and never meet a child next door to play kickball or to participate in some other group activity. CQL revived my interest in the connections that had been lost during my many years of service to the people I support.

Yes, CQL collects and analyzes data over thousands of interviews and has jumped into the APP world; but for me the focus must (and does) remain on the individual interactions that the CQL interview processes revived in me and my colleagues. I found myself sitting with someone I thought I knew and spending a couple of hours actually getting to know them much better.

CQL offered me and my colleagues opportunities to learn about others and ourselves just because we stopped and followed the prescribed process of tested questions and specific domains.

No magic, just stopping, getting up off the comfortable couch and interacting one on one with someone

No magic, just stopping, getting up off the comfortable couch and interacting one-on-one with someone.

Yes, we must use the benefits of technology today but more importantly let’s just stop and talk to one another a little more. CQL will offer you and your agency that opportunity.

 

Bill BeattieThis blog post was authored by Bill Beattie, CQL Board Chairperson and former Executive Director of New Horizons Resources, Inc. Bill will also be presenting on 'Organizational Quality Assurance – Using Outcomes to Influence Change', at the 2015 CQL Conference, 'Outcomes: The Gateway To Quality.' The conference is focused on person-centered approaches to supports and services, and how they can be strengthened through the use of outcomes.

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