CQL | The Council on Quality and Leadership

Contact Us

CQL is committed to providing our current and prospective clients with the best possible service. To ensure that questions or comments are addressed in the most efficient manner, we want to provide you with the contact information needed to get a hold of the most appropriate staff to meet your needs.

Below, you will find contact information for current and potential clients.

Mail Image/Icon   info@thecouncil.org

Phone Image/Icon   410.583.0060

CQL Mailing Address  100 West Road, Suite 300
  Towson, MD 21204

Potential CQL Customers
If you are not currently engaged with CQL but would like to discuss options for potential future work, please contact Mary Kay Rizzolo at mkrizzolo@thecouncil.org.

Current CQL Customers
If you are currently engaged with CQL and would like additional information about CQL offerings, need to discuss scheduling activities or accessing CQL materials, please contact CQL at info@thecouncil.org.

Current CQL Customers w/ Contract or Partnership Agreement Questions or Concerns
If you are currently engaged with CQL have questions or concerns about our services, your contract or partnership agreement, please contact accreditation@thecouncil.org

Current or Potential CQL Certification Recipients
If you are currently using or are interested in CQL Trainer or Interviewer Certification, please email training@thecouncil.org.

Current or Potential Online Personal Outcome Measures® Data Collection Tool Users
If you are currently using the online Personal Outcome Measures® tool or would like to discuss questions with gaining permissions as a user, please email data@thecouncil.org.


To find a specific contact, please see our staff listing:



Mary Kay Rizzolo President and CEO
Trina Douglas Vice President of Finance and Administration
Katherine Dunbar Vice President of Accreditation
Angela Rapp Kennedy Vice President of Systems Transformation
Gretchen Block Manager of Partner Engagement
Betsy Burns Quality Enhancement Specialist
Michael Clausen Quality Enhancement Specialist
Carli Friedman Director of Research
Megan Harris Bookkeeper/Administrative Assistant
Kendra Julius Quality Enhancement Specialist
Jen Papouchis Support Systems Specialist
Seth Petre Director of Marketing
Jennifer Quigley Quality Enhancement Specialist
Elizabeth Sites Quality Enhancement Specialist
Jill Westring Quality Enhancement Specialist