CQL | The Council on Quality and Leadership

North Carolina Partnership

The North Carolina Department of Health and Human Services, Division of Mental Health, Developmental Disabilities and Substance Abuse Services (MH/DD/SA) has adopted the requirement for national accreditation for agencies providing community intervention services in the state. CQL has been approved as an authorized accrediting body.

MH/DD/SA has said “the selection of an agency with whom to partner in achieving national accreditation should be made after reviewing practices, standards and business methods of the accrediting agency to determine … matches with the provider agency.”

CQL’s Approach to Accreditation

  • Focus on Excellence
    Our exclusive focus is facilitating excellence in person-centered services and supports.
  • Person-Centered
    We define and measure quality from the person’s perspective. We assess how well the organization understands each person supported, and how the services and supports provided meet those individual needs.
  • Inclusive Offering
    CQL Accreditation works for all human service organizations, including those supporting people with intellectual and developmental disabilities, people with mental illness, people with substance use disorder, older adults and people with physical disabilities. We invite and encourage active participation by all organizational stakeholders.
  • Co-Evaluation
    We work in a close partnership with the organization throughout the process in data gathering, validation, analysis and improvement strategies.
  • Systems Approach
    We stress an integrated approach to quality management.
  • Benchmark-Driven
    During our onsite consultation, CQL and the organization determine the current status in terms of person-centered services. We then provide recommendations for continued improvement and development. Future visits begin at this benchmark.

The CQL Accreditation process is grounded in an organization-wide systems approach. Because we believe in the organization’s role and responsibility to meet the needs of the person as a whole (not by programmatic slots), we do not accredit separate programs within an organization. Just as we expect organizations to look at and support a whole person/family, we conduct reviews of whole organizations. We believe this approach ensures that organizational resources are consistently aligned around persons supported and not misdirected to meet programmatic inspections or audits.

CQL’s Measures & Standards

The CQL Accreditation process includes measurement of each of the five sections of the Quality Measures 2005®:

  • Shared Values
  • Basic Assurances®
  • Personal Outcome Measures®
  • Responsive Services®
  • Community Life®


Mail Image/Icon   accreditation@thecouncil.org

Phone Image/Icon   410.583.0060