CQL | The Council on Quality and Leadership

CQL Accreditation

Grounded in over 45 years of leadership and peer-reviewed research, CQL Accreditation promotes excellence in person-centered services and supports that lead to increased quality of life. It’s about continuous improvement in your organization. But beyond that, it is about giving your organization the tools to provide supports which allow individuals you serve to live the lives they want. 

Our three important tools:

"If you’re in this industry you know that having that CQL Accreditation is important."

- Arc of Rockland

  1. Basic Assurances®
    CQL’s Basic Assurances® ensure accountability for Heath, Safety and Human Security.We look at your systems and practices and their effectiveness, person by person.

  2. Personal Outcome Measures®
    CQL’s Personal Outcome Measures® are used to identify people’s quality of life outcomes, plan supports, and gather information and data about individual outcomes. CQL facilitators begin the accreditation engagement with Personal Outcome Measures® interviews to demonstrate the linkage between personally defined quality of life and excellence in person-centered services. 

  3. Key Factors and Success Indicators for Organizational Excellence
    CQL’s 8 Key Factors and 34 Success Indicators define quality in terms of person-centered supports and services. These best practices and the resulting quality improvement initiatives are outlined in the The Guide to Person-Centered Excellence. 

Our defining features:

  • Focus on Excellence
    Our exclusive focus is facilitating excellence in person-centered services and supports.
  • Person-Centered
    We define and measure quality from the person’s perspective. We assess how well the organization understands each person supported, and how the services and supports provided meet those individual needs.
  • Inclusive Offering
    CQL Accreditation works for all human service organizations, including those supporting people with intellectual and developmental disabilities, people with mental illness,  older adults and people with physical disabilities. We invite and encourage active participation by all organizational stakeholders. 
  • Co-Evaluation
    We work in a close partnership with the organization throughout the process in data gathering, validation, analysis and improvement strategies.
  • Systems Approach
    We stress an integrated approach to quality management.
  • Benchmark-Driven
    During our onsite consultation, CQL and the organization determine the current status in terms of person-centered services. We then provide recommendations for continued improvement and development. Future visits begin at this benchmark.


There are many paths to excellence. CQL's accreditation menu offers broader choices to organizations, connecting you to the accreditation experience that best fits your needs. Whether your organization is just starting the journey or continuing it, CQL will help identify the path that's right for you.  

   Quality Assurances Accreditation

Quality Assurances Accreditation

  • Three year accreditation term with two onsite visits
  • Ideal for organizations new to CQL
  • Focuses on Basic Assurances®, Shared Values®, Responsive Services, Community Life and CQL’s Personal Outcome Measures®
   Person-Centered Excellence Accreditation

Person-Centered Excellence Accreditation

  • Four year accreditation term with one onsite visit and two offsite visits
  • Ideal for organizations with a quality management system
  • Builds on Basic Assurances®, Shared Values® and Personal Outcome Measures®
  • Focused on engaging stakeholders in establishing an organizational plan, based on What Really Matters to people
   Person-Centered Excellence Accreditation | With Distinction

Person-Centered Excellence Accreditation
With Distinction

  • Four year term with one onsite visit and two offsite visits
  • Ideal for organizations utilizing data via CQL certified trainers/ interviewers
  • Builds on Basic Assurances®, Shared Values®, Personal Outcome Measures® and a quality management system
  • Focused on engaging stakeholders in development of a What Really Matters plan



(RFE forms can be filled out electronically and emailed to RFE@thecouncil.org)


Mail Image/Icon   accreditation@thecouncil.org

Phone Image/Icon   410.583.0060