Executive Leadership
Mary Kay Rizzolo, Ph.D.
CQL President & Chief Executive Officer
Mary Kay Rizzolo, Ph.D., provides leadership concerning all operational, administrative, and strategic initiatives of the organization. Prior to joining CQL, Mary Kay was the Associate Director and a Clinical Associate Professor of the Institute on Disability and Human Development (IDHD).
EMAIL MEMary Kay Rizzolo, Ph.D.
CQL President & Chief Executive Officer
Katherine Dunbar
CQL Vice President of Services and Systems Excellence
Katherine Dunbar oversees CQL’s core services and provides strategic direction involving accreditation, training, and certification. Katherine has decades of experience in the field, holding various leadership positions and was responsible for directing services in multiple states.
EMAIL MEKatherine Dunbar
CQL Vice President of Services and Systems Excellence
Courtney Kelly Chapman
CQL Vice President of State Initiatives
As CQL’s Vice President of State Initiatives, Courtney leads efforts to engage state governmental agencies, provider associations, MCOs, DD councils, advocacy groups, and other state entities. She has decades of experience in the field, most recently serving in leadership positions in state government and managed care.
EMAIL MECourtney Kelly Chapman
CQL Vice President of State Initiatives
Trina Meeth
CQL Vice President of Finance and Administration
Trina Meeth oversees finances, human resources, information technology, and operations for CQL. Prior to joining CQL, Trina was the Director of Finance for Centare Holdings, Inc. Trina holds a Master’s Degree in Finance as well as a Bachelor’s degree in Accounting.
EMAIL METrina Meeth
CQL Vice President of Finance and Administration
Angela Rapp Kennedy
CQL Vice President of Training and Learning Initiatives
Angela Rapp Kennedy provides leadership in the strategic development of CQL's learning initiatives and oversees the planning, creation, coordination, and implementation of CQL training activities. Angela has decades of experience in the IDD field around the country.
EMAIL MEAngela Rapp Kennedy
CQL Vice President of Training and Learning Initiatives
Full-Time Staff
Kristen Baughman
CQL Quality Enhancement Specialist
Kristen Baughman has been a Quality Enhancement Specialist for CQL beginning in 2018. Since 2010, Kristen has maintained Personal Outcome Measures® Trainer and Interviewer Certification for Children and Youth, and has conducted many POM interviews across the lifespan.
EMAIL MEKristen Baughman
CQL Quality Enhancement Specialist
Miranda Baumann
CQL Technical Support Specialist
Miranda Baumann is the Technical Support Specialist for CQL | The Council on Quality and Leadership. In this role, Miranda offers expertise and assistance during the facilitation of online activities and administrative functions, such as Virtual Personal Outcome Measures® Workshops.
EMAIL MEMiranda Baumann
CQL Technical Support Specialist
Gretchen Block
CQL Director of Partner Engagement
Gretchen Block serves as the point person for organizations and systems as they participate in CQL services, working directly with them throughout the process. Gretchen has over 25 years of experience in the field, holding a variety of positions for a large multi-state non-profit organization.
EMAIL MEGretchen Block
CQL Director of Partner Engagement
Betsy Burns
CQL Quality Enhancement Specialist
Betsy Burns is a seasoned professional experienced in many multi-faceted programs. Betsy has served in positions like Director of Education and Training, Director of Children’s Services, Director of Support Services, Director of Service Coordination, and Assistant V.P. of Program Administration.
EMAIL MEBetsy Burns
CQL Quality Enhancement Specialist
Jacqueline Cooper
CQL Quality Enhancement Specialist
Jacqueline Cooper has been a Quality Enhancement Specialist since 2018. She brings over 30 years of experience in the field with expertise in quality management, and service and support development for both small and large organizations.
EMAIL MEJacqueline Cooper
CQL Quality Enhancement Specialist
Eric DesSoye
CQL Quality Enhancement Specialist
Eric DesSoye is a Quality Enhancement Specialist for CQL. He has decades of experience supporting individuals with developmental disabilities in a variety of roles, including administrative positions directing Community Housing, Managed Care Readiness, and Analytics/Special Projects.
EMAIL MEEric DesSoye
CQL Quality Enhancement Specialist
Ann Dorsey
CQL Quality Enhancement Specialist
Ann Dorsey is a Quality Enhancement Specialist for CQL and brings over a decade of leadership in human services program management, training, and oversight. Ann has extensive experience in leading agencies to accreditation and systems change, specializing in ID/DD and children and youth services.
EMAIL MEAnn Dorsey
CQL Quality Enhancement Specialist
Laura Flynn
CQL Quality Enhancement Specialist
Laura Flynn is a Quality Enhancement Specialist for CQL. She brings over 15 years of leadership experience in the realm of human services. Her background includes a focus in program development, oversight and systems change and expertise in mental health and applied behavior analysis.
EMAIL MELaura Flynn
CQL Quality Enhancement Specialist
Carli Friedman, Ph.D.
CQL Director of Research
Carli Friedman, Ph.D., oversees all CQL data analyses and research projects, along with providing consultation about quality enhancement. Carli’s research examines quality of life, community integration, social determinants of health, and ableism.
EMAIL MECarli Friedman, Ph.D.
CQL Director of Research
Rebecca Kasey
CQL Director of Personal Outcome Measures®
Rebecca Kasey is CQL's Director of Personal Outcome Measures® (POM). In this role, she leads POM resource development, training and workshops, CQL Certification, etc. Rebecca has been using the POM since 2015, becoming certified in 2017. She has conducted 150+ POM interviews and presented 30+ POM Workshops.
EMAIL MERebecca Kasey
CQL Director of Personal Outcome Measures®
Lindsey Moore
CQL Project Coordinator
Lindsey Moore is the Project Coordinator for CQL. In this role, she coordinates and monitors contracts, state partnerships, events, and product development from development stage through successful completion by collaborating with a variety of internal staff and external partners. She also regularly conducts accreditation activities and facilitates trainings.
EMAIL MELindsey Moore
CQL Project Coordinator
Jen Papouchis
CQL Support Systems Specialist
Jen Papouchis coordinates administrative and operational functions for CQL. Jen is also responsible for identifying, implementing, and maintaining processes to improve efficiencies and correspondence. Prior to joining CQL, she was a Training Coordinator at a human services organization in Iowa.
EMAIL MEJen Papouchis
CQL Support Systems Specialist
Seth Petre
CQL Director of Marketing
As the Director of Marketing for CQL, Seth Petre develops marketing strategies and implements communication tactics across CQL’s offerings through online, social, print, and in-person channels. Prior to joining CQL, Seth worked in a variety of marketing and communications roles in both the for-profit and non-profit sectors.
EMAIL MESeth Petre
CQL Director of Marketing
Maddie Robin
Communications Specialist
Maddie Robin carries out CQL’s marketing strategies through writing articles, designing administrative and marketing materials, creating social media content, and more. She has nearly 8 years in the nonprofit sector in program development, education, marketing, graphic design, and social media management.
EMAIL MEMaddie Robin
Communications Specialist
Elizabeth Sites
CQL Director of Organizational Excellence
Elizabeth Sites has decades of experience in supporting people with disabilities, working in direct support, case management, and as a director with both small providers and several multi-state providers. She also has extensive experience in the Personal Outcome Measures® and Basic Assurances®.
EMAIL MEElizabeth Sites
CQL Director of Organizational Excellence
Jill Westring
CQL Quality Enhancement Specialist
Jill Westring has more than 30 years of experience in human services, including program development and oversight, consultation, training, and supervision. Jill’s involvement in CQL began in 2001, following a few years as a Personal Outcome Measures® trainer.
EMAIL MEJill Westring
CQL Quality Enhancement Specialist
Part-Time Staff
- Beckie Austin
Quality Enhancement Specialist - Anne Buechner
Quality Enhancement Specialist - Christine Campbell
Quality Enhancement Specialist - Linda Cobb
Quality Enhancement Specialist - Sharon Coutryer
Quality Enhancement Specialist - Jennifer Dance
Quality Enhancement Specialist - Ann Eller
Quality Enhancement Specialist - Leanne Fenez
Quality Enhancement Specialist - Laura Fleming
Quality Enhancement Specialist - Sue Foerster
Quality Enhancement Specialist - Matthew Forbes
Quality Enhancement Specialist
- Doris Hayes
Quality Enhancement Specialist - Crystal Hicks
Quality Enhancement Specialist - Barney Hubert
Quality Enhancement Specialist - Chris Johnson
Quality Enhancement Specialist - Kendra Julius
Quality Enhancement Specialist - Lucy Klym
Quality Enhancement Specialist - Deb Koop
Quality Enhancement Specialist - Tina Lowry
Quality Enhancement Specialist - Audrey McShan
Quality Enhancement Specialist - Leanne Mull
Consultant - Nancy Nowak
Quality Enhancement Specialist
- Kim O’Neal
Quality Enhancement Specialist - Kelly Owens
Quality Enhancement Specialist - Suzy Pelok
Quality Enhancement Specialist - Amy Price
Quality Enhancement Specialist - Erica Robinson
Quality Enhancement Specialist - Abigail Schindler
Editor - Kim Taylor
Partner Engagement Specialist - Martha Thompson
Quality Enhancement Specialist - Denise Walsh
Quality Enhancement Specialist - MaryBeth Witkop
Quality Enhancement Specialist