CQL | The Council on Quality and Leadership

Betsy Burns

- Quality Enhancement Specialist -

Betsy Burns

Mail Image/Icon   bburns@thecouncil.org

Phone Image/Icon    585.610.3662

Betsy Burns is a Quality Enhancement Specialist for CQL | The Council on Quality and Leadership. Betsy first used Personal Outcome Measures® in 2006 while working for an organization in New York State and began working part-time for CQL in 2015, providing accreditation and training and to human service organizations.

Betsy is a seasoned administrator experienced working with many multifaceted programs, providing services and supports to people with intellectual and developmental disabilities, older adults, and people with mental health diagnoses. Starting her career in 1981 in the role of direct support, Betsy transitioned into positions that include Director of Education and Training, Director of Children’s Services, Director of Support Services, Director of Service Coordination, and Assistant Vice President of Program Administration.

Throughout her career, Betsy has utilized her leadership, planning, and managerial skills to consistently develop strategic performance metrics in successful efforts toward quality improvement, enhancing organizational culture and customer service on both internal and external levels that is progressive and agile.

Betsy is a strong ambassador for people with intellectual and developmental disabilities and embraces strength based ideas that are filled with imagination and innovation that enrich opportunities for individuals and support organizational success. She believes in the phrase, originated by Robert M. Hensel, “There is no greater disability in society than the inability to see a person as more.”

Betsy holds a Bachelor of Science degree in Human Development with an emphasis on Behavior Analysis and a Master of Science degree in Organization Management, with a concentration in Strategic Planning.