CQL | The Council on Quality and Leadership

Basic Assurances® Data

The new data system PORTAL can be used for the data collection and analysis of Basic Assurances®, which focus on the provision of safeguards from the person’s perspective, going beyond just compliance with licensing standards for accreditation. These include the essential, fundamental, and non-negotiable requirements for all service and support providers, involving successful operations in the areas of health, safety, and human security, forming the bedrock of social stability.

Basic Assurances Self-Assessment User GuideMore specifically, PORTAL uses the Basic Assurances® Self-Assessment as a method of evaluating the 10 Basic Assurances® Factors:

  1. Rights Protection and Promotion
  2. Dignity and Respect
  3. Natural Support Networks
  4. Protection from Abuse, Neglect, Mistreatment and Exploitation
  5. Best Possible Health
  6. Safe Environments
  7. Staff Resources and Supports
  8. Positive Services and Supports
  9. Continuity and Personal Security
  10. Basic Assurances® System

Each Factor is then divided into Indicators (e.g.: 1a: The organization implements policies and procedures that promote people’s rights), and each Indicator is then divided into Probes (e.g.: 1a1: Does the policy define the organization’s commitment to protect and promote people’s rights?) For each question (probe) in PORTAL, you can check “yes” if the probe is present or “no” if it is not present. The organization is also asked to identify supporting information that answers the question “What is the basis for your conclusion?” For example, for “People have privacy,” the question to answer would be “How do you know this?” The supporting information could reference direct observations across all environments or other means of validating the response. The organization focuses on measuring the presence of each indicator by first determining if the system is present and then identifying examples of practice that demonstrate the system’s effectiveness.


The organizational supports that provide the structure for organizational practice. These can be policies and procedures, staff training, or other types of systems.


These are observed in daily operations. 'Practice' demonstrates how an organization’s supports are put into action. Look at each indicator and, using the following criteria, determine if it is present or not present:

  1. Is the system present? If no, the indicator is not present. If yes, continue.
  2. Is organizational practice consistent with the system? If yes, the indicator is present.


Basic Assurances®: Completing The Self-Assessment

Multiple people can also collaborate on the same self-assessment! If you would like to add additional staff please contact us at data@thecouncil.org

Also at the end of each section, the organization is encouraged to attach supporting information. These can be policies, procedures, or other evidence that will help CQL staff on their accreditation review. Organizations are not required to submit evidence for each probe.

After the completion of the Basic Assurances® Self-Assessment within PORTAL, agencies can use the data system for further exploration and analysis. Through various online dashboards and reporting, an organization can view scoring from the Self-Assessment, compare findings with the determinations of CQL staff members, review data based on 'Systems' and 'Practice,' and more! 


Basic Assurances®: Analytics Features


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