CQL | The Council on Quality and Leadership

About Network Accreditation

The State of Maryland, through the direction of the Maryland Department of Health's Developmental Disabilities Administration (DDA), is pursuing the achievement of Person-Centered Excellence Network Accreditation from CQL | The Council on Quality and Leadership. This initiative is focused on the monitoring and enhancement of human services to improve the quality of supports provided, and in turn, the quality of life for people receiving those supports. Due to the demands of CQL Network Accreditation involving time, resources, engagement, implementation, and more, it is crucial that all stakeholders are informed of and invested in the process, embracing the value of CQL Network Accreditation and the resulting impact on people’s lives. 

The Four Stages of CQL Network Accreditation:

1. Capacity-Building & Certification
CQL will build DDA and QIO staff capacity in information-gathering, outcome measurement, training, and data analysis. This initial investment will have benefits before, during, and after the accreditation.

2. Network Evaluation & Analysis
Leading up to Network Accreditation visits, CQL-Certified DDA and QIO staff will gather data at the level of people receiving supports, provider operations, and regional and statewide network management.

3. During The Accreditation
The content of CQL Network Accreditation is grounded in over 45 years of CQL leadership and peer-reviewed research and based on four important tools including Personal Outcome Measures®, Basic Assurances®, Network Measures, Person-centered Excellence Indicators.

4. Infrastructure & Engagement
To ensure success and stakeholder investment and engagement, the process will need to be transparent from the beginning and involve a wide variety of people from across the state and regions.

Inside The Accreditation Process

Broadly, the concept of accreditation involves the formal recognition of an entity for attaining a specified set of standards. CQL Network Accreditation offers human service organizations, people receiving services, and other stakeholders across the State with guidance, support, and partnership in improving quality through proprietary tools and internationally-recognized person-centered approaches. It encompasses training, workshops, planning meetings, agency assessments, on-site visits, individual interviews, policy reviews, focus groups, and more.

In Maryland’s pursuit of CQL Network Accreditation, CQL will be working directly with DDA and members of a Quality Improvement Organization (QIO) in capacity-building, quality monitoring, and quality enhancement. At the provider-level, human service organizations will be working directly with DDA and the QIO on the specific assessments and integration of standards. While it is not a requirement, human service organizations in Maryland can also pursue provider-level CQL Accreditation if desired.

Accreditation Tools

CQL's proprietary and trademarked tools work to create a cultural shift by educating and equipping agency leadership, staff, and those receiving supports in the discovery and achievement of individually-defined outcomes.

Basic Assurances®
Basic Assurances® evaluate the essential, fundamental, and non-negotiable requirements for all organizations, involving issues of health, safety, and human security, looking at the provision of safeguards from the person’s perspective. These are not statements of intent but demonstrations of successful operations, where the effectiveness of systems or policies are determined in practice, person by person.. Learn More>>

Personal Outcome Measures®
Personal Outcome Measures® (POMs) are a powerful tool to explore quality of life areas involving choices, relationships, rights, goals, dreams, employment, and more. In a Personal Outcome Measures® interview, people receiving services share information about the presence, importance, and achievement of outcomes. Their support providers then discuss the services that the organization has in place for those outcomes. Learn More>>

Shared Values®
Shared Values® represent an alignment in culture and philosophies between CQL's and the organization's values. These values influence management decisions, organizational priorities, and the character of the workforce. Most organizational decisions related to budget, human resources, or regulatory matters are ultimately decisions about values - what people and organizations believe are important. Learn More>>

Person-Centered Excellence®
Person-Centered Excellence® assesses quality improvement initiatives, including how the organization can implement or enhance those associated practices. The findings from this process can then facilitate strategic discussions about aligning the organization's mission to make an organizational transformation. Learn More>>

Accreditation Components

CQL Network Accreditation is different in comparison to traditional provider-level CQL Accreditation, as DDA and the QIO will be carrying out the reviews, assessments, and other processes. While the application will differ, the components and approaches will remain similar to traditional provider-level CQL Accreditation.

Pre-Accreditation Planning Meetings
Conference calls to walk through the accreditation process

Organizational Self-Assessments
Organization evaluates its operations, validated by CQL

Site Visits
CQL visits and reviews sites where you provide supports

Personal Outcome Measures® Interviews
Conversations with people supported and staff

Basic Assurances® Reviews
Evaluation of fundamental requirements for agencies

Focus Groups
Separate discussions with staff and people supported

Stakeholder Event
Meeting with diverse agency and external stakeholders

Data Collection & Analysis
Collection and analysis of outcomes and supports data

Ongoing Support
Continual collaboration between CQL and organization