CQL | The Council on Quality and Leadership

Quality Enhancement In Canada

While human service organizations throughout the globe strive to provide the highest quality of services possible, they often experience difficulties in measuring, monitoring, and continuing to improve upon those services. Agencies in Canada are no different, which is why numerous organizations in the Country turn to CQL | The Council on Quality and Leadership for insight, expertise, and ongoing partnership.

CQL works with Canadian human service agencies to embrace and implement person-centred practices, through a multitude of interconnected services including accreditation, training, certification, data analysis, and customized consultation. These services provide organizations with a proven framework for quality enhancement, by finding out what really matters to the people receiving supports. When agencies use CQL tools to identify, understand, measure, and monitor outcomes that are defined by the people supported, they can transform practices, supports, and organizational culture, to improve quality of life.

About CQL

For more than 45 years, CQL | The Council on Quality and Leadership, has been a leader in working with human service organizations and systems to continuously define, measure, and improve quality of life and quality of services.

CQL is dedicated to the definition, measurement, and improvement of personal quality of life.

A world of dignity, opportunity, and community for all people.

CQL assists communities, systems and organizations to help people discover and define their own quality of life, measure personal quality of life for individuals, organizations and systems and improve the quality of life for people with disabilities, people with mental illness and older adults ― and the people, organizations and communities that support them.

CQL data in Canada


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   Ontario 'Crosswalk of Quality'

CQL has developed a crosswalk document that shares how CQL's proprietary tools of Basic Assurances®, Personal Outcome Measures®, and Person-Centred Excellence, can be used to align with the Quality Assurances measures established for Ontario's developmental services. Learn More>>


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While many human service organizations provide exemplary supports, they often lack the ability to monitor the impact on people's lives, assess areas where improvement is needed, and implement best practices with proven results. CQL Accreditation provides Canadian agencies with a framework for enhancing the supports that are provided, and in turn, the quality of life for people receiving those supports. Learn More>>


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Investing in the professional development of your employees builds internal expertise that will have a direct impact on the people you support, in very practical ways. CQL Training offers a multitude of on-site workshops, where your employees will receive in-depth information about a wide range of topics to transform services. Learn More>> 


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In human services, it is critical to discover what really matters to the people you support, and then collect and analyze that information to help people achieve their individually-defined outcomes. However, that entire process is dependent upon the accuracy of your Personal Outcome Measures® interviews, the conclusions you come to, and the Personal Outcome Measures® training that you provide staff. CQL Certification helps ensure the validity and reliability of how you utilize Personal Outcome Measures®. Learn More>>


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   'Canada Connect' e-Newsletter

Advocates, professionals in the field, provider organizations, and governmental agencies can receive news, updates, and information that is important to the human services system in Canada. The 'Canada Connect' e-Newsletter and email distribution list shares training and educational information, along with communications about products, services, and offerings for quality enhancement. Learn More>>


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   Lunch Kit Webinar Series

Human service agencies in Canada can attend free webinars being hosted by CQL | The Council on Quality and Leadership. The 'Lunch Kit Webinar Series' will cover many issues that have a direct impact on provider organizations, including best practices, person-centred supports, new policy, data analysis, and other topics affecting quality of life and quality of services. Learn More>>


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   CQL Support

CQL offers responsive and customized support for human service organizations in Canada. If you have questions or require any technical assistance regarding partnership with CQL or the utilization of CQL's services, you can contact CQL's Canada Liaison, Michael Clausen. Learn More>>



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