“Personal Outcome Measures are not just a training tool;
they are a listening tool.”
CQL believes that knowledge about people is the foundation
for delivering quality services. With a clear understanding of what people want
and need from the services and supports they receive — their personal outcomes
— staff can marshal the organization’s resources toward that end.
This four-day workshop for organizations covers how to conduct the Personal
Outcome Interview, synthesize interview data from people served, analyze findings,
and identify organizational needs for change. The Personal Outcome Measures® Interview Training offers the tools and hands-on experience
you need to conduct a baseline assessment and measure progress over time.
Quality will be measured differently by individuals. How
well quality is achieved will depend on how service providers listen and act to
the identified wants and needs of individuals with disabilities and their families.
For more information, contact CQL.